We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the return is accepted, you will receive a refund for your purchased item, less the initial shipping fees.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, you can contact us at info@softlifesleepwear.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For orders placed in the US our flat-rate fee for a return label is $8, this amount will be deducted from your refunded total. If your order was placed outside of the US (International) we cannot provide a return label. The item must be shipped with your local post office. Once we receive confirmation that the item has arrive back to us safely, your refund will be processed.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.